Order tracking
Stay informed every step of the way. Your order is in good hands.
Order confirmed
You will receive a confirmation email instantly
Preparation
We prepare your order with care in 24-48 hours
On my way
You will automatically receive your tracking number
On delivery
The driver is near your address
Delivered
Your order has arrived. Enjoy!
Real-time tracking
You will receive your tracking number automatically by email. You will be able to check the status of your order at any time.
Automatic updates
We'll keep you informed every step of the way. No surprises, just full transparency.
Secure and protected shipping
All our shipments are insured. If there is a problem, we will solve it immediately.
Frequently Asked Questions about Shipping
When will I receive my tracking number?
You will receive your tracking number by email within 24-48 hours after placing your order, once the package has been handed over to the carrier.
How long will my order take to arrive?
Standard shipping takes 3-5 business days within peninsular Spain. For shipments to the Balearic Islands, Canary Islands, or international destinations, the delivery time may vary from 5-10 business days.
What do I do if my tracking doesn't update?
It is normal for tracking to take a few hours to update after shipping. If you don't see any movement after 48 hours, please contact us and we will review your order immediately.
Can I change the delivery address?
If your order hasn't shipped yet, we can change the address. Please contact us as soon as possible. Once the package is in transit, you will need to coordinate directly with the shipping company.